FAQ

How long will it take to receive my order?
Please note that due to global supply chain issues, there may be some delays with shipping, especially outside of the US/UK. Apologies but please bear with us during this difficult time. Standard fulfilment and shipping times are detailed below. 
For our T-Shirt of the Month collaboration, see the product description for shipping info. For other products see below.

Holiday shipping deadlines
Books/PM Press t-shirts
US – December 15
UK – December 15
Canada economy shipping – November 29
Canada standard/tracked shipping – December 11
Europe economy shipping – November 27
Europe standard/tracked shipping – December 14
Australia economy shipping – September 13
Australia standard/tracked shipping – December 4
Rest of the world economy shipping – September 13
Rest of the world standard/tracked shipping – December 4

T-shirts, sweatshirts, hoodies, mugs, embroidered hats, posters
US standard shipping – December 8
US express shipping – December 15
UK standard shipping – December 8
UK express shipping – December 10
Canada standard shipping – December 4
Canada express shipping – December 8
Europe standard shipping – December 8
Europe express shipping – December 15
Australia standard shipping – November 22
Australia express shipping – December 6
Rest of the world standard shipping – November 26
Rest of the world express shipping – December 6

Standard shipping times
To eliminate waste and reduce overheads, each item (other than books) is printed individually and personally for you. Each product takes 1-7 business days to create, then the item will be shipped.
Books are generally shipped within one working day.
The different postage options include their different shipping speeds. Generally for merch, standard (not economy) shipping in the US is 3-5 business days, and the rest of the world 5-10 business days.
For books, tracked shipping should take roughly the following times: US – 5-10 days, rest of the world: 2-7 days. For books and a limited number of merch items we offer economy shipping outside the US/UK. Shipping time is outlined in the postage option description, and ranges from 2 weeks in Western Europe to 12 weeks to Australia. Please note that economy shipping is not tracked, and while over 99% of orders arrive without issues, if customers choose this option they are assuming the risk if the order goes missing as we will be unable to send replacements. Shipping costs are relatively higher for single items. Purchasing multiple items, like books, helps reduce shipping cost per item.

Do you accept orders placed outside of the US?
We sure do! We ship globally.
US orders are dispatched from the US, with the exception of T-Shirt of the Month items, which are shipped from Germany. For non-US customers, books are dispatched from the UK, and other items may be dispatched from Europe or the US to keep shipping costs at a minimum, and depending on availability. International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We are not responsible for customs fees. 

I don’t have a Pay Pal account. Can I still buy in your shop?
Yes, absolutely! You can pay with any debit or credit card. Just click Add to Cart and Check Out, rather than the PayPal buttons. Then, in the payment section, after you have been redirected to Pay Pal, just click Pay by Debit or Credit Card instead of logging into PayPal, and then click Continue As Guest rather than creating a PayPal account.

Where can I see the conversion rate from USD into my own currency?
In the payment section, once you’ve been redirected to Pay Pal, it will show you the amount you have to pay in your respective currency.

What is this store's return and exchange policy?
If you receive an item which is incorrect, faulty or damaged please let us know, and if you return it to us within 30 days you will receive a full refund. Unread books can be returned or exchanged within 30 days, with shipping costs covered by the customer. With clothing items, regrettably we cannot accept returns of items which have been worn, altered or damaged by the customer. As we make each item individually for each customer and have no physical premises to store inventory we cannot offer exchanges unless the item you have received is incorrect (e.g. if you received the incorrect size, colour or design).

Are these goods ethical?
Firstly, we feel we should say that we do not believe that ethical consumption in a capitalist society is possible. This is for many reasons, but they include that even union workers are exploited, and even union-made products can contain raw materials and components made with non-union labour. That said, we try to be as ethical as we can within our constraints.
You can browse all of our products which are made by union workers or workers' cooperatives in our Union Made collection here.
In particular, our T-Shirt of the Month Collaboration has print on demand 100% organic cotton shirts made with dignity by a worker-owned cooperative and supporting grassroots labour unions in South Asia.
All PM Press books and merch are made/published and distributed by union worker cooperatives in the US and UK. All Verso books are printed, published and distributed from the US and UK. Apart from these all of our other products are printed on demand, with no overproduction or waste. All posters/stickers/buttons are made in the US or EU. All other merch is printed or embroidered in the US or EU. The vast majority of our other merch is manufactured in the US (clothing manufactured in the US is specified in the item descriptions). For some items which we have been unable as yet to source in the US, we do this with agreement with radical workers in the manufacturing regions and we split the proceeds with them. We do actively seek out more ethical sources when we can.

What do you do with the money?
After production costs all proceeds go to support activist projects. For most items all proceeds go to support the work of the Working Class History project, researching and promoting radical history. For some of our products we split the proceeds between WCH and other projects we support, like worker organising in Asia, resident organising in South Africa, and LGBT+ activists. These are specified in the item description. With books, proceeds are split between WCH, the publishers and authors. Find out more about WCH and what we do here on our website: workingclasshistory.com

What can I do if I have a problem?
Any issues, problems or questions can be sent to us by email via shop at workingclasshistory.com (with no spaces).